SANA - Med in China

Terms of Use

Last updated: June 17, 2026

Introduction

Welcome to SANA - Med in China. Please read these Terms of Use ("Terms") carefully before using our website, consultation support, medical concierge, or cross-border care coordination services. These Terms form an agreement between you ("Client," "you," or "your") and SANA ("we," "us," or "our").

By accessing our website, submitting information, requesting consultation support, or engaging our services, you acknowledge that you have read, understood, and agree to these Terms.

1. Acceptance of Terms

These Terms govern your use of the SANA website and our medical concierge and coordination services. If you do not agree with these Terms, you should not use our website or services.

2. Scope of Our Medical Concierge Services

SANA is a medical concierge and cross-border care coordination provider focused on helping international clients access healthcare resources in China. Our services are administrative, informational, logistical, and coordination-based. They may include:

  • Providing information about hospitals, departments, doctors, service pathways, and healthcare facilities in China.
  • Helping collect, organize, translate, and summarize medical records for review by independent medical teams.
  • Assisting with appointment scheduling, remote consultations, second opinions, examinations, treatment planning, and admission coordination.
  • Coordinating communication between you and hospitals, doctors, medical staff, translators, or service partners.
  • Arranging or assisting with non-clinical logistics such as travel planning, visa-related coordination, accommodation, local transportation, and hospital navigation.
  • Offering language support, translation, interpretation, and aftercare coordination when requested.

3. Disclaimer: Not a Medical Provider

This section is important. SANA:

  • Is not a hospital, clinic, or medical provider.
  • Does not employ or control the doctors, nurses, hospitals, or medical professionals who provide medical care.
  • Does not provide medical advice, diagnosis, treatment, prescriptions, medical opinions, or emergency medical services.
  • Does not guarantee medical outcomes, appointment availability, treatment eligibility, pricing, or hospital acceptance.

All medical services are provided by independent licensed hospitals, doctors, and medical professionals. Any information we provide about procedures, hospitals, doctors, pricing, timelines, or treatment options is for general informational and coordination purposes only. It is not a substitute for professional medical advice from a qualified doctor. Your medical decisions and treatment relationship are solely between you and your chosen healthcare provider.

4. Patient Responsibilities

As a client, you agree to:

  • Provide accurate, complete, and up-to-date personal, medical, travel, and contact information.
  • Inform us and the relevant medical provider of changes in your condition, diagnosis, medications, allergies, or travel status.
  • Make final decisions about your medical care only after consulting qualified medical professionals.
  • Comply with hospital rules, appointment requirements, payment requirements, and applicable laws and regulations in China or any other relevant jurisdiction.
  • Understand the risks associated with international travel, medical treatment abroad, language differences, and third-party services.
  • Maintain your own travel, medical, accident, and other insurance coverage as appropriate.

5. Financial Terms and Payments

Fees for SANA concierge, coordination, translation, travel support, or administrative services will be described in the applicable proposal, invoice, message confirmation, or service agreement. Medical treatment fees, hospital charges, doctor fees, medication costs, examination fees, and third-party charges are separate unless expressly stated otherwise. Such fees may be paid directly to the hospital, doctor, or relevant service provider.

We are not responsible for the billing practices, pricing changes, refund rules, or payment requirements of independent hospitals, clinics, hotels, airlines, insurers, or other third parties.

6. Cancellation, Changes, and Refunds

Cancellation, change, and refund rules depend on the specific service, timing, hospital arrangement, third-party booking, and written agreement with you. Some fees may be non-refundable once work has begun, appointments have been reserved, translations have been completed, third-party bookings have been made, or hospital requirements have been triggered. Any applicable refund terms will be communicated in the relevant service agreement or written confirmation.

7. Third-Party Services

Our services may involve independent hospitals, doctors, laboratories, translators, travel providers, hotels, transportation providers, insurers, payment processors, or other third parties. We may help coordinate with them, but we do not own, operate, or control their services. We are not responsible for their acts, omissions, advice, policies, delays, pricing, availability, or performance.

8. Limitation of Liability

To the fullest extent permitted by applicable law, SANA shall not be liable for direct, indirect, incidental, special, consequential, or punitive damages arising from medical treatment, travel, third-party services, treatment outcomes, appointment availability, delays, cancellations, changes in medical opinion, hospital decisions, or events outside our reasonable control.

Our liability, if any, is limited to the amount you paid directly to SANA for the specific concierge or coordination service giving rise to the claim. We are not responsible for the outcome of any medical procedure or the conduct of any medical professional.

9. Privacy and Data Protection

We are committed to protecting your privacy. Our collection and use of personal and health information are described in our Privacy Policy. By using our services, you acknowledge that your information may be shared with relevant doctors, hospitals, medical teams, and service partners as needed to provide the services you request.

10. Website Content

Content on this website is provided for general information only. Although we try to keep information accurate and current, healthcare availability, hospital policies, prices, regulations, and treatment pathways may change. Website content should not be relied upon as medical advice or as a guarantee of service availability.

11. Governing Terms and Dispute Resolution

These Terms are interpreted together with any written service agreement, invoice, proposal, or confirmation provided to you. If there is a conflict, the more specific written service agreement for your case will control to the extent permitted by applicable law. Any dispute should first be raised with us in writing so the parties can attempt to resolve it in good faith.

12. Contact Information

If you have any questions about these Terms, please contact us at support@sanain.com.